OUR APPROACH TO SKINCARE
We started Foile because skincare shouldn’t be complicated. We combine the gentleness of nature with the ingredients your skin actually needs — nothing excessive, nothing unnecessary. Each formula is developed by us from scratch and made in small batches in Australia. Simple formulas. Responsible production. No unnecessary complexity. No shortcuts. A simpler, harmonising approach to caring for your skin. We remain committed to reimagining the way skincare is produced, consumed & experienced.
IMPACT
We are committed to being progressive and adopting a 360 approach, which means continuously workshoping our practices so you can access skincare in a way that makes you feel good. Change starts with us, that’s why our products are refillable, clean and cruelty-free. We are conscious of our environmental and social impact and are committed to moving towards a circular beauty model. Continuously researching, learning and exploring ways in which we can reduce our impact, regenerate our ecosystem and support our social missions.
BOTTLE DESIGN
We believe that good design is inherent to longevity. The same goes for quality. That’s why we spent over 2 years in research & development to create our signature Foile bottle, working closely with James Walsh at boutique industrial design firm VERT in Sydney. Made to fit ergonomically in the palm of your hand. The signature shape is symbolic of our individualistic approach to beauty. The bold chunky lid mirrors the shape of the Foile drop which sits discreetly above the ‘i’ in our logo, representing a drop of oil. The natural shape adds to the tactility of the experience and nods to the natural ingredients found in our skincare. Crafted for quality, we opted for glass to withstand years of use, made to be refilled time and time again.
FOUNDERS
We are an independent, female-owned beauty brand. Our founders, Suzanne Tuttle & Alexandra Grima, built Foile to shift the industry towards a more inclusive, conscious future combining backgrounds in nutrition and design. As founders we were overwhelmed by the beauty industry, instead driven to lead with principal products you can depend on.
FAQs
How can I track my order?
Once your order has been dispatched you will receive a shipping confirmation email with tracking. If your order includes a preorder item, you will receive a shipping confirmation for all items when the preorder item arrives as we do not split-ship.
What carriers do you use?
For domestic shipping, we use Australia Post’s carbon neutral delivery with parcel post and express post.
How long will it take to receive my order?
We dispatch orders from Australia within 1-3 business days of orders being placed. Please check your tracking for the most accurate delivery estimate to your area from Australia Post. Some delivery delays through all carriers are to be expected currently due to covid-19 impacts. Please contact us if you need any assistance with your parcel’s tracking.
When will I receive my preorder items?
Items available for preorder will specify the anticipated delivery date on the individual product page description. Any orders that have a combination of in-stock items alongside preorder items will be held to ship together at the time of preorders arriving. If you would like to purchase something on preorder as well as something to receive now, we recommend placing two separate orders so that items in-stock will be fulfilled and dispatched to you immediately, and the preorder item will be sent at its later arrival date.
What if my order does not arrive or is damaged?
Please email hello@foileskincare.com with your name and order number and we will be happy to assist you.
How long will it take to receive my order?
We dispatch orders from Australia within 1-3 business days of orders being placed. Please check your tracking for the most accurate delivery estimate to your area from Australia Post. Some delivery delays through all carriers are to be expected currently due to covid-19 impacts. Please contact us if you need any assistance with your parcel’s tracking.
What payment methods does Foile accept?
Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Shop Pay.
Do you ship internationally?
We currently ship to Australia, New Zealand, United States, UK and the EU.
What will my order arrive in?
In order to have the lowest environmental impact we endeavour to use as little unnecessary packaging to send out your orders. Orders will arrive in a plain cardboard box which can be recycled.
Do you offer refunds or exchanges?
Unfortunately due to hygiene reasons we don’t accept returns or exchanges for change of mind purchases.A refund will only be processed if a product is faulty. If you have received a product that is damaged or faulty, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at hello@foileskincare.com and include your order confirmation number in the subject line so we can find your order easily and process your request.