NOOAN | SAMPLE PACK – TRY BEFORE YOU BUY

We value our retail partners and want to make sure you feel fully supported when working with us. We keep our policies straightforward and fair, with the goal of helping you provide the best experience for your customers.

Order Cancellations

• If you need to cancel an order, please let us know within 7 days of placing it, provided the goods have not yet shipped.

• Once your order is on its way, cancellations are no longer possible.

Returns

• We stand behind the quality of our products. If you receive items that are faulty, damaged, or incorrect, we’ll be happy to put things right.

• Please notify us within 20 days of delivery, with your order details and a photo if possible, so we can resolve it quickly.

• Returned goods must be in their original condition, unworn, and with packaging intact.

Exchanges

• We’ll do our best to accommodate exchanges for sizing, colour, or style if stock allows.

• Requests should be made within 20 days of delivery.

• Return shipping costs are covered by the retailer unless the product was faulty or supplied in error.

Non-Returnable Items

• Sale, clearance, or customised products are not eligible for return or exchange unless faulty.

How to Arrange a Return or Exchange

• Simply contact our wholesale team at info@nooan.co.nz.

• We’ll provide instructions and support you through the process.

• Once the return is received and checked, we’ll arrange either a replacement, credit, or refund within 7–10 business days.